Update Nov. 3 – For call-in service please use the 972-932-2214 number. The 800 number is overloaded and simply ringing with no answer for many callers.
For most billing, payment and usage questions, you can use SmartHub online or download the SmartHub app. Please note that the old myTVEC app is no longer accurate or functional for account management or payments.
You may also submit questions or request a call through the contact page here on the website.
Update Nov. 1 – The TVEC member services team is taking calls as quickly as possible as we work to get everyone up to speed on SmartHub, caught up on payments from the ‘no payments week’ last week, and incorporate our new software platform. Hold times seem to be coming down slightly, but if you are able to wait on non-urgent items that would help us.
Phone system issues are present again this morning, as some members are not able to reach our member services team. The local number, 972-932-2214, is working, but may be overwhelmed by call volume. Please note that we will not be charging late fees or disconnecting service until we have this issue resolved and everyone situated into the new SmartHub system.
Speaking of SmartHub, it is available for use online or by downloading the SmartHub app, find out more here.
Please do not call the outage reporting number for anything other than outages. It may not be used for payments or any other service issues.
Thank you for your patience as we work to resolve this issue.
