We hope you all had a great Thanksgiving. As we get back into the swing of things here at the co-op, we are about halfway through the TVEC billing cycles and getting everyone updated and into the new SmartHub system.
As of last week almost half (nearly 30,000!) of TVEC members had already registered in SmartHub, which is great. Thank you for being so flexible and helping us get this conversion accomplished. We understand that making the change has been inconvenient and in some cases difficult, but we are confident that it will be a benefit in the end.
Some members have already let us know that they like the new SmartHub interface and features. Once you get in there and look around, let us know what you think!
Finally, phone traffic is still high and pushing the limits of our phone system. That means long wait times and, for some, dropped calls. Please hang with us, or contact us by email at memberrelations@tvec.coop and we will call you back to take care of you.
For all things SmartHub, including links to instructional videos and more, visit tvec.net/smarthub
