Author Archives: Don Johnson

July 26 UPDATE – TVEC IT pros will again perform maintenance and updates at about 8 p.m. July 26. This is expected to last less than one hour. During this time you may experience brief connection issues. If you are unable to connect, please wait until 9 p.m. and try again.  Outage reporting at 800-967-9324 […]

Update 8 p.m. – While grid conditions are still pretty tight, the call for conservation has ended at 8 p.m. Thank you for helping, and we certainly hear the frustration as well.   Today’s conservation notice did state that some generation capacity was off line unexpectedly. There is additional capacity that should be available when […]

This article appears in the June issue of Texas Co-op Power magazine. By the end of 2023, Trinity Valley Electric Cooperative members will see a lot of changes as the company converts to a different business and communications software platform. We expect to ask for your patience as we get up to speed on the […]

7:20 p.m. – All systems are back up and running. TVEC member information systems will undergo maintenance and updates between 6:30 and 7:30 p.m. this evening, March 20.  The IT team expects the updates to take less than an hour. If you are unable to connect, please wait until after 7:30 and try again. This […]

Update: May 4 – The myTVEC mobile app has been successfully updated, and the new and improved version is available for iOS and Android devices. Update your app through your devices app store to version 1.634.0039.         A flaw in the latest update of the myTVEC mobile app has caused the app […]

The IT team has completed their tasks and all systems are back to normal. Update: This maintenance is taking longer than expected. All systems are currently working as normal, but they expect to still need a few short 15 minute disruptions when systems reboot. Current expectations are for work to be completed by 11 p.m. […]

Please Be Prepared for Extended Outages February 3 – Outage restoration work continues and most outages are expected to be restored by tonight. Please see the outage center for further updates. Storm Update – 8:30 a.m. Feb. 2 – See this outage Center for more information. Storm Update – 10:30 p.m. Feb. 1 – Several […]

2 p.m. – This issue has been resolved and all systems are back to normal. 11 a.m.- TVEC Automated Phone System options for payments and account management are currently down. TVEC IT professionals are working with the phone system providers to resolve the problem. Outage reporting and calls to the TVEC Member Services team are […]

5 p.m. – all payment and account management systems are back up and running  thank you for your patience, and happy new year!   4 p.m. Uodate: This work is taking longer than expected. Systems should be back to normal by about 6 p.m. The TVEC IT team will have the member information and payment […]

TVEC crews are preparing to contend with dangerously low temperatures as this week’s severe cold approaches. Temperatures are expected to begin dropping throughout the day Thursday and remain very cold through the weekend. Wind will be a major concern through the early part of this cold snap, which could lead to some power outages. Now […]

As a nonprofit, member-owned co-op Trinity Valley Electric Cooperative is doing its best to stretch budget dollars and maintain a high level of service despite rising costs for all of the costs of doing business. In doing so, we have also taken a look at the cost of different aspects of our service, and we […]

    10 p.m. Update:  this work is taking slightly longer than expected. It is now expected that all systems will be back up and running by 11 p.m.   The TVEC IT team will have the member information and payment systems down from 6:00-10:00 p.m. on December 6 for  system updates and server maintenance. This […]