Author Archives: Don Johnson

We love to see all of the festive decorations and displays making the season bright all over the TVEC service area. With LED lights and automatic timers, those displays can be more cost effective than ever. Of course all of those inflatable Santas, reindeer and more can easily make up for the energy savings if […]

Regular Billing Operations, Including Disconnects, Resume Dec. 4 SmartHub Transition Nears Completion • As we wrap up a full month of transition into the new SmartHub system, we will resume normal billing activity, including late fees and non-payment disconnects on Monday, December 4. • For the most convenient way to manage your TVEC account, make […]

We hope you all had a great Thanksgiving. As we get back into the swing of things here at the co-op, we are about halfway through the TVEC billing cycles and getting everyone updated and into the new SmartHub system. As of last week almost half (nearly 30,000!) of TVEC members had already registered in […]

EDIT: Dec. 20 – Some TVEC bills say “Miscellaneous Charge” rather than Capital Credit Refund. On at least two billing cycles TVEC members will see a “Miscellaneous Charge” line item rather than a capital credit line item. The amount is correct and this line does reflect your capital credit refund from 2022 and/or 1995. We […]

We are making steady progress in getting TVEC members integrated into the SmartHub platform, thank you again for your patience and perseverance as we get through that process. As each billing cycle comes due, a new set of members must get logged in or and/or contact Member Services. That in turn has led to our […]

Two weeks! We are two weeks into transition to the SmartHub system for member account management. Phone waits are still long but we are ever grateful for your flexibility as we go through this together. With everything changing, it is a good time to consider what your best option for bill payment and mail preferences. […]

Update Nov. 10 – SmartHub transition progress continues, with more than 19,000 members signed up for the online or mobile app platform in the last two weeks. Thank you once again for your patience as we go through this transition. We expect higher than usual call volume in the weeks ahead, but after everyone gets […]

By now all TVEC members with email addresses in our system have been sent your new account number and SmartHub login information. If you have not seen that email in you inbox, check spam or junk folders, it will come from the email address courier-no-reply@smarthub.coop. You can also use your old account number for your […]

Update Nov. 10 – SmartHub transition progress continues, with more than 19,000 members signed up for the online or mobile app platform in the last two weeks. Usage alerts are also now available by clicking through the ‘Settings’ menu, and ‘Manage Notifications’. Due to low call volume in the evening hours Weds. and Thurs., the […]

TVEC members who have been set up with automatic payments  As we transition to the SmartHub member account management system, your auto-pay information will need to be checked and possibly updated. Credit card information was not transferred from the old system into the new, and previously set auto-pay from your bank account may also be […]

Update Nov. 3 – For call-in service please use the 972-932-2214 number. The 800 number is overloaded and simply ringing with no answer for many callers. For most billing, payment and usage questions, you can use SmartHub online or download the SmartHub app. Please note that the old myTVEC app is no longer accurate or […]

TVEC members in an area north and northwest of Canton have experienced numerous outages over the last several weeks. And while no two outages are the same, we would like to help members understand the underlying conditions that have caused the unreliability and what we are doing to address it.  The letter below was sent […]