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September 8 – Member Information Systems Updates

UPDATE: September 9 – All systems are back to normal. Members who use the myTVEC mobile app may need to re-input payment information due to increased security within the app.     The TVEC IT team will be doing system maintenance tasks and upgrades this evening starting at 5:30 p.m. Access to the TVEC Member […]

August 26 – Hurricane Laura Preparation

Are you storm-ready? While it looks like Hurricane Laura’s path will probably be centered east of the TVEC service area, we are still in danger. The potential for strong storm conditions begins overnight Wednesday and throughout the day Thursday. TVEC crews are prepped and ready for the possibility of damage from the storm. Many have […]

July 31 – Plugged In Blog

TVEC to Resume Normal Billing, Non-Pay Disconnects in September TVEC stopped disconnecting non-paying accounts back in March in an effort to help members who have been affected by pandemic-related business closures, layoffs and the overall economic impact of COVID-19. The current plan is to return to normal billing protocols in September. Please see the full […]

TVEC To Resume Normal Billing and Disconnects in October

August 20 – Important Update TVEC’s plans regarding the resumption of disconnection of electric service have changed. While not required to do so, TVEC has been voluntarily following the Public Utility Commission of Texas guidelines on disconnection for non-payment of electric service in response to COVID-19. Due to a recent change in the PUCT guidelines, […]

July 6 – TVEC Member Info Systems Update

  Work is complete and all systems are back online.   The TVEC Information Technology team will update member information and payment systems starting at 5:30 p.m. July 6, lasting until about 8:30 p.m. The outage will affect all parts of the member information and payments system including TVEC.NET, the myTVEC mobile app and automated […]

TVEC Employee Tests Positive for COVID-19

A Trinity Valley Electric Cooperative employee self-quarantined after feeling ill with symptoms of COVID-19, and has now been confirmed to have contracted the virus. The employee is currently recovering at home. As part of our pandemic response procedures, we took early and aggressive steps to enhance social distancing and implement work-from-home practices for our employees. […]